GOODWE warranty policy when using storage batteries from other manufacturers in Vietnam

GOODWE Vietnam would like to send to Customers and Distributors important information related to inverter warranty policy when connecting to other brands' storage batteries. This notice is to help Customers operate solar power systems flexibly, safely and receive timely technical support from GOODWE.

Storage batteries are on the compatibility list

GOODWE has established an official compatible storage battery list. When you use these batteries or batteries that GOODWE commits to in writing, the inverter will be fully warranted according to the official standard.

Using a compatible battery helps the system:

• Long-term stable operation
• Minimize the risk of incidents
• Enjoy fast and efficient after-sales service

The storage battery is not on the compatibility list.

GOODWE understands that the demand for battery storage in Vietnam is very diverse. Therefore, connecting the inverter to batteries that are not on the compatibility list does not mean voiding the warranty.

Specifically:

• GOODWE still provides technical support and after-sales service according to current procedures..
• If the problem is caused by inverter failure → Still under full warranty
• If the problem is due to the battery or external device → Customers are instructed to contact the battery manufacturer directly

This policy demonstrates GOODWE's commitment to enabling flexible systems while maintaining equipment safety and durability.

Recommendations when choosing storage batteries

GOODWE recommends to customers to ensure stable system operation and clear warranty:

• Prioritize batteries that are already in the compatibility list
• Using high quality battery, strong BMS, proven cell technology
• GOODWE will continue to evaluate reputable battery suppliers in Vietnam, expanding choices for customers.

Choosing the right battery not only increases performance but also minimizes risks and protects warranty benefits.

Commitment from GOODWE

GOODWE commits to:

• Work closely with distributors and installers to verify compatibility
• Speed ​​up the problem diagnosis process and provide clear guidance and technical support
• Ensure that every customer using GOODWE inverter, whether combined with other batteries or not, is still fully supported under the warranty policy.

GOODWE aims to: create conditions for flexible, efficient and durable solar power systems, while bringing absolute peace of mind to customers in Vietnam.

Conclude

Choosing the right standard battery storage helps the solar power system:

• Stable and safe operation
• Fully warranted
• Get fast and efficient technical support

GOODWE always accompanies customers and distributors, protects rights and optimizes device usage experience.

Ego Vietnam – Official distributor of GOODWE in Vietnam
Ego Solar Vietnam - Official distributor of Goodwe in Vietnam

To ensure customers receive genuine products and the best technical support, Ego Vietnam is the official distribution partner of GOODWE in Vietnam.

When purchasing inverters and solar power equipment through Ego Vietnam, you will receive:

• 100% genuine GOODWE product guarantee

• Technical support, installation consultation and quick warranty

• Updated list of compatible batteries and optimal system solutions for each need

Contact Ego Vietnam now for detailed advice and choose the right solar power solution for your home or business.